Support
We're here to help
Questions about your order, your showerhead, or your refill schedule? Email us and a real person — not a bot — will reply within one business day.
Email support
support@lustraflow.com
Replies within one business day, Monday to Friday.
Manage subscription
Pause, skip, or cancel in one click
No phone call, no retention script. Just sign in with your email.
Before you email
Most questions are answered instantly on the store page. The FAQ covers water pressure, fit and compatibility, shipping times, and how Auto-Refill billing works. If you are chasing a parcel, your tracking link is in your order confirmation email — check that first, as carriers sometimes update a day behind the physical scan.
Include your order number
To help us find you quickly, include the order number from your confirmation email. It starts with LFL-. If you cannot find it, the email address you used at checkout is enough.
Returns & refunds
We stand behind LustraFlow with a 30-day hair and skin guarantee. If it is not right for you, email us within 30 days of delivery and we will refund you in full — no need to ship anything back. Full details are in our Refund & Returns Policy.
Business & press
For wholesale, partnerships, or press enquiries, email support@lustraflow.com with "Partnership" in the subject line and we will route it to the right person.