Terms of Service

These terms govern your use of lustraflow.com and any purchase you make from LustraFlow. By placing an order you agree to them. If you do not agree, please do not use the site.

Products and descriptions

We describe our products as accurately as we can, including the filtration media and the 60-day replacement interval. Results vary with water quality and individual hair and skin. Nothing on this site is medical advice, and our products are not intended to diagnose, treat or cure any condition.

Pricing and payment

Prices are shown in US dollars and are charged in US dollars. The price you see at checkout is the price you pay; taxes and shipping, where applicable, are shown before you confirm. Payments are processed by Square. We do not store your card details.

Auto-Refill subscription

If you choose the Starter Kit + Auto-Refill option, you pay $44.99 today for the showerhead and one filter cartridge, and you authorise us to charge $19.99 for a 3-pack of replacement filters every 60 days thereafter, starting 60 days after your order. The subscription renews automatically until you pause or cancel it. You can pause, skip a shipment, or cancel at any time from the subscriber portal at /manage-subscription, with no fee and no phone call. Cancelling stops future charges; it does not refund shipments already dispatched.

Shipping

Orders are dispatched within one business day and typically arrive within 6–10 business days. Tracking is provided by email. Risk of loss passes to you on delivery, but if a parcel is lost in transit we will replace it at no cost.

Returns and guarantee

Our 30-day hair and skin guarantee is described in the Refund Policy, which forms part of these terms.

Acceptable use

You agree not to misuse the site, attempt to interfere with checkout or payment systems, scrape it at a volume that degrades service, or use it for any unlawful purpose. We may refuse or cancel an order where we reasonably suspect fraud or abuse.

Intellectual property

The LustraFlow name, wordmark, photography and site copy are our property or used under licence. You may not reproduce them for commercial purposes without our written permission.

Disclaimers and liability

To the fullest extent permitted by law, the site and products are provided without warranties beyond those expressly stated. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot lawfully be limited, including for death, personal injury caused by negligence, or fraud. Where liability cannot be excluded, it is limited to the amount you paid for the product in question.

Governing law

These terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Delaware, except where consumer law gives you the right to bring a claim locally.

Changes and contact

We may update these terms; the version in force is the one published when you place your order. Questions? Email support@lustraflow.com.